RHS membership

RHS Gardening Advice

Your membership package includes free personalised advice.* Our team of gardening advisors are waiting to help you with all your gardening questions, large or small.

Our advice pages hold a wealth of information for everyone. You can learn more about growing by listening to our podcasts or watching our videos.

RHS members can contact our gardening advisors Monday–Friday, 10am–4pm on 01483 479700, or ask your question anytime by logging on to My RHS, using the links below.

From Monday 4 November 2024: RHS members can contact our gardening advisors Monday–Friday, 10am–1pm.

As a member you’ll get extra one-to-one support.* Our gardening advisors are backed by in-house experts in plant identification, plant pests and diseases. Contact us directly for help tailored to your own garden.

Please note: We are unable to process unsolicited plant samples. Please contact our telephone advice line or online service via My RHS to send us photographs in the first instance and an Advisor will inform you if there is a need to send a sample and will provide details of how to do so.

Ask your gardening question online

Log in to My RHS and select My Advice where you can enter details of your enquiry and upload any relevant photos. You will be notified by email within 10 working days to let you know your answer is ready to view online.

Already have a My RHS account?

You’re ready to go – just log in and select My Advice and follow the steps to help us answer your question.

Log into My RHS 

Not used My RHS before?

Register with your membership number to activate the membership benefits on your My RHS account.

Register now 

NEW ChatBotanist

If you need to answer a question about gardening why not ask our new ChatBotanist, your friendly gardening AI assistant. Using over 100 years of knowledge from botanists, scientists, fruit and veg experts and RHS specialist advisors, we've began teaching ChatBotanist to help answer any gardening related questions you have.

Try ChatBotanist now

If you already have a My RHS account but can't see My Advice, you can activate your member benefits via the ‘Link your membership’ box on My Details.

Other ways to get advice

By post

Send enquiries to:

RHS Gardening Advice,
RHS Garden Wisley, Woking,
Surrey GU23 6QB

We aim to respond to postal enquiries within ten working days.

For a quicker answer, members can use our online service via My RHS to send us photographs as we have advice staff and scientists working online to help with your questions.

By phone

Call 01483 479700

Lines are open Monday–Friday, 10am–4pm. Closed Bank Holidays and 24 December–3 January inclusive. Please note that lines can be very busy so calls are limited to one per day per member.

From Monday 4 November 2024: Lines are open Monday–Friday, 10am–1pm.

In person

The Advice Desks at RHS Gardens are open. Please do not bring plant samples – photographs (including on phones) are preferred.

RHS Garden Wisley

Location

Opening hours

  • Mondays, Wednesdays, and Fridays, 10am to 3.30pm
  • From Monday 4 November 2024 to Friday 28 February 2025: Mondays, Wednesdays and Fridays, 10am to 1pm

Please note: This excludes all Bank Holidays and also RHS Chelsea Flower Show week, RHS Hampton Court Palace Garden Festival week and RHS Wisley Flower Show week

RHS Garden Harlow Carr

Location

Opening hours

  • Thursdays, 10am to 3.30pm
  • From Monday 4 November 2024 to Friday 28 February 2025: Thursdays, 10am to 1pm

RHS Garden Hyde Hall

Location

Opening hours

  • Wednesdays and Thursdays, 10am to 12.30pm and 1.30pm to 3.30pm
  • From Monday 4 November 2024 to Friday 28 February 2025: Wednesdays, 10am to 1pm

RHS Garden Rosemoor

Location

Opening hours

  • Thursdays, 10am to 12.30pm and 1.30pm to 3.30pm
  • From Monday 4 November 2024: Closed until March 2025

RHS Garden Bridgewater

Location

Opening hours

  • Wednesdays and Thursdays, 10am to 12.30pm and 1.30pm to 3.30pm
  • From Monday 4 November 2024 to Friday 28 February 2025: Wednesdays and Thursdays, 10am to 1pm
Limits of the service

We love helping members with their gardening questions, but there are some limits to what our team can do. Below are the services we can’t offer;

  • Identify more than five plants samples at a time
  • Identify plants down to cultivar level
  • Identify wildflowers from the countryside (i.e. outside gardens) or those photographed on overseas holidays
  • Identify plants from seed collected abroad that contravenes quarantine restrictions or CITES
  • Identify fruit (but see public fruit identification days)
  • Identify seeds, roots, bark, wood samples or non-pathogenic mushrooms
  • Get involved in legal or neighbour disputes
  • Take more than one phone call per day per member

Additional services for all

Soil analysis service

Learn more about your garden soil's texture, pH & major nutrients.

Soil analysis

Fruit identification days

Jim Arbury, RHS fruit specialist, travels to the RHS Gardens.

Fruit identification days

Poisoning

In case of suspected poisoning by a plant, seek medical advice from your GP or vet.

Fungi

For non-urgent fungi enquiries contact Royal Botanic Gardens Kew: [email protected].

Get involved

The Royal Horticultural Society is the UK’s leading gardening charity. We aim to enrich everyone’s life through plants, and make the UK a greener and more beautiful place.