Event terms and conditions

LAST UPDATED: October 2024

The Royal Horticultural Society (the “RHS”) is a charity registered in England and Wales (Reg. No. 222879) with a registered address at 80 Vincent Square, London, SW1P 2PE and references to “we”, “us” and “our” in these Terms means RHS.

The RHS operates the following events:

• RHS Chelsea Flower Show;
• RHS Hampton Court Palace Garden Festival;
• RHS Wentworth Woodhouse Flower Show;
• RHS Flower Show Tatton Park; and
• RHS Urban Show.

each of which are referred to as an “Event” in these Terms.

The RHS may operate various other events from time to time and these Terms shall also apply to such Events (unless other terms and conditions are expressly stated as applying).

ANNEX A

SHOWGROUND REGULATIONS

1. These showground regulations (“Showground Regulations”) apply to all any person who attends an Event or the surrounding areas or other property controlled by the RHS. By seeking entrance to, or entering, an Event you are deemed to have accepted and agree to these Showground Regulations conditions.
2. Entry to an Event requires a valid ticket. Authorised personnel reserve the right to request that you produce a valid ticket and photo identification at any time.
3. If you enter an Event you must comply with oral and/or written instructions issued by RHS management, stewards and/or police officers. We reserve the right to refuse you admission, or to eject you from an Event, if you do not comply with oral and/or written instructions. If your admission to an Event is lawfully refused or refused in accordance with these Terms, or if you are reasonably ejected or excluded from an Event for whatever reason, no money will be refunded or compensation provided.
4. You and your property are liable to be searched by authorised personnel on entry to an Event and at any other time during the event. Failure to submit to any requested search by authorised personnel will lead to refusal of admission or ejection and may also lead to exclusion from an Event.
5. Animals cannot be admitted at RHS Chelsea Flower Show or Gala Evening, except for guide and assistance dogs. Dogs may be admitted at other Events.  Please check the ticket website to confirm whether dogs are permitted at the relevant Event. Dogs will only be admitted subject to the following terms: 
   (a) There is a limit of one dog per booking.
   (b) Dogs must be kept on a lead, supervised and under your control at all times.;
   (c) Dogs will not be permitted into any of the indoor restaurant areas and certain other designated areas within an Event.
   (d) Please follow all signs at the Event which state that dogs are not permitted.
   (e) Please be a responsible dog owner and clean up after your dog using the bins provided. .
   (f) By bringing your dog to an Event, you represent that the dog is in good health and has not harmed or shown aggressive or threatening behaviour toward any person or any other dog.
   (g) We reserve the right in our absolute discretion to refuse admission to, or eject from an Event, any dog that is or appears to be aggressive, threatening, dangerous or disruptive, or if we believe that your dog may cause harm toward any person, property or other dog.
   (h) You will be liable for and indemnify us from and against all claims, costs, loss, damage and liability caused by your dog or arising out of a breach of or failure to comply with these terms.
6. We are entitled to refuse admission to or eject you if we think fit, provided we act reasonably.
7. We reserve the right to amend these Showground Regulations from time to time to ensure the safety and security of all personnel at the Event and to comply with any applicable law.
8. The following activities are prohibited and any person who in our reasonable opinion carries out or is likely to carry out such an activity may be ejected and excluded from an Event:
    (a) the use of foul or abusive language, obscene or indecent gestures or chanting, including threatening, abusive or insulting language directed to a person by reason of their colour, race, sexuality, nationality (including citizenship) or ethnic or national origins;
   (b) any dangerous behaviour;
   (c) any unnecessary noise or behaviour likely to cause distress, confusion or nuisance of any kind and/or interrupt filming;
   (d) the climbing onto buildings, fences, walls, structures or fittings within an Event; and
   (e) the carrying, wearing distribution, display or other use of ambush marketing (an activity by a party which utilises the publicity value of an event without having any official involvement or connection with the event) material.
9. The following items are prohibited (“Prohibited Items”) within an Event:
   
   (a) any objects or clothing bearing political or offensive statements or commercial identification intended for ambush marketing, large flags, banners, rattles, fireworks and other explosive devices, flares, pyrotechnics, air horns, musical instruments, klaxons, smoke canisters, laser pointers, cooking devices, bicycles, skates,  articles which could or might be used as a weapon (including firearms and any sharp or pointed objects such as knives) and any other item which in the reasonable opinion of RHS could be used as a weapon or cause nuisance or harm to others.
   (b) if you are found with a Prohibited Item, this item will be confiscated by authorised personnel and you may be ejected from an Event or refused entry into an Event. The item will be disposed of without compensation unless you return the item to a safe place.
10. You must not undertake any ambush marketing.
11. You must not breach or infringe the rights of any sponsors, suppliers, broadcasters or other parties commercially associated with an Event.
12. You must not (unless authorised by us in writing in advance) conduct promotions or commercial activity, including the distribution or offer for sale of any newspaper, periodical, drink, food, merchandise, ticket or any other article.
13. You must not (unless authorised by us in writing in advance) conduct a charitable collection.
14.  The consumption of intoxicating liquors is permitted only in the bars or other authorised areas or places during hours decided by RHS, and the right is reserved to close bars at any time.
15. Smoking is banned in all enclosed spaces at an Event.
16. Please note that an Event is a temporary, outdoor show on open parkland and is subject to varying weather and ground conditions. Although some temporary trackway is laid, much of an Event is on open ground and care must be taken. We, therefore, advise that you check the weather forecast for the day of your visit, consider the nature of the show and the effects of any inclement weather on surface conditions, and wear suitable clothing and footwear. In extreme weather conditions, access may be restricted in the interest of safety.
17. Any photography, recording or filming at an Event or the use of cameras, phones, video or other recording or transmission equipment shall be for personal use only and not for any commercial purposes. Any equipment used for commercial purposes may be confiscated if such use is suspected. Any images, photographs or recordings at an Event may not be sold or used commercially without our prior written consent. We (or our licensors) own all intellectual property rights in images or recordings taken within an Event.
18. Filming, photography and broadcasting may take place during an Event and you acknowledge and agree that by attending the Event your images may be captured and used in connection with the same (for example, television broadcast). You give your express consent to the use of your actual or simulated likeness and voice in connection with the production, exploitation and advertising of an Event without compensation or credit, throughout the world.
19. RHS will be not be liable for any loss, theft or damage to any person who enters an Event, your personal belongings or property or any vehicle or its contents in any car park, however caused, save for any death or personal injury as a result of our negligence or other breach of statutory duty or other type of liability which cannot by law be excluded or limited. You enter an Event at your own risk.