Mobile ticket app FAQs

AXS Mobile ID is a digital ticketing system. It eliminates paper tickets and allows you to enter the Shows quickly with the scanning of the AXS app.

AXS Mobile ID allows you to manage your tickets digitally, with the option of transferring them easily amongst your party right up until show time.

If you can't locate your tickets, please contact AXS.

This system aims to combat unfair secondary ticketing practices. AXS Mobile ID tickets come equipped with a dynamically changing barcode system, which ensures that the tickets cannot be copied or shared illegally on any other websites.

Visit AXS.com or the AXS app and click on ‘Sign Up’ at the top of the page. You will be asked to enter some basic account information. After completing the information, you are able to buy tickets and manage them in your account.

You can transfer tickets simply and quickly in the AXS app. No need to wait for other members of your party.

Open your ticket in the app and the digital barcode will be scanned on entrance.

AXS Mobile ID refreshes ticket barcodes every 59 seconds and works even without a Wi-Fi connection or a data signal.

Can’t attend the show? Take the opportunity to put your ticket in the hands of another fan with AXS Official Resale.

Go to your AXS Account and follow the steps to put your ticket up for resale.
 

To see if tickets are available for a sold-out show, go to the show of your choice on AXS.com. There you’ll find all ticket options available.

You will receive an email notifying you of the delivery.

Due the nature of the ticket, it needs to be located in the AXS App

Have your AXS Mobile ID barcode displayed via the AXS app when you approach the venue entrance, Wi-Fi is available at all entrances, but your ticket will work without Wi-Fi in place.

Please do the following:
- Ensure you have the latest version of the app installed
- Have the UK region applied
- Have your phones date and time settings set to automatic
- Screen is set to maximum brightness.
 Please do not take a screen shot of your ticket. For security, the bar code changes every 59 seconds.
Show your AXS Mobile ID ticket at the entrance where it will be scanned through a hand-held device, and you will be admitted to the venue.

If you do not have a smart phone or your run out of battery, please go to the ticket office with ID and booking confirmation.

Alternatively, you can go to your AXS Account on a desktop computer and forward your tickets to a friend with a smart phone and enter with them.

Please visit the ticket office at the Show.

AXS Official Resale is the only legitimate platform to purchase resale tickets for shows at AXS ticketed venues. If you purchase resale tickets through other websites, you may be refused access to the venue.

The technology provided through the AXS app offers a secure and trusted ticketing experience. When you use the AXS app, you get a revolving digital barcode that is ensures no one else can use your ticket.

This is done simply through the AXS app – and can be done right up to the show.  Ideally this should be done before you arrive at the showground.
By following the instructions in the app, you can transfer tickets simply and quickly – leaving you to enter the showground before other party members join you later.
Following these instructions, your other party members will be able to enter when they arrive using their own AXS Mobile ID ticket. Make sure your friends have downloaded the AXS App to be prepared
 

If the other members of the party already have an AXS Account, the seats are transferred instantaneously to their account, so you cannot cancel a transfer once you have initiated it. If the people you are transferring to do not have an AXS Account and do not pick up the tickets you have transferred, you can cancel a transfer.
 

There is no limit on how many times a ticket can be transferred.
 

You can select the transfer option in your account and send them the tickets directly.

You can transfer the tickets with them in a few easy steps.

No – AXS Mobile ID tickets include an anti-tout mechanism that ensures the tickets cannot be copied, as part of this, the bar code changes within the AXS App every 59 seconds.