For the purposes of these terms of letting ‘Visitor’ shall mean, in addition to the person completing the booking form, all other persons on whose behalf they are completing the same and warrants that they have the authority to sign on their behalf.
Please note: The Visitor is encouraged to take out his or her own holiday insurance in case of cancellation or loss of luggage. Refunds will only be given in exceptional circumstances.
Children: We regret that we cannot accommodate children under the age of 14.
Pets: Unfortunately, we cannot accommodate pets at Rosemoor House.
Smoking: Rosemoor House is a non-smoking building.
Booking
To book, or check availability please telephone 01805 626810. We are able to make provisional reservation, which will be held for a maximum of five working days. Payment of £100 deposit must be made a card over the phone or in person. To confirm a booking, a copy of these terms and conditions must be signed electronically via Adobe sign. Bookings can only be accepted by persons over 18 years of age and will not be valid until a signed booking form and deposit have been received by the RHS and confirmation of booking has been sent to the Visitor.
Payment
A minimum deposit of £100 for each stay booked is required. The remainder of the cost is due no later than six weeks before the commencement date of the holiday. However, if the booking is made less than six weeks before the commencement date of the holiday, full payment must be made. In the event of non-payment by the due date, the RHS reserves the right to cancel the booking, in which case the visitor shall forfeit the booking deposit. We strongly advise that our guests take out third party insurance to recover monies lost due to cancellation.
Non-members of the RHS: Must pay an additional fee which includes membership to the RHS for one named person for one year, commencing on the first day of the stay. Any subsequent stays commencing during that membership year will not incur this charge.
Camellia sofa bed: The tariffs given for Camellia are for up to two people. Camellia flat can also accommodate three or four people by the use of a bed-settee, for which there is an additional set fee of £50.
VAT: All tariffs include Value Added Tax at the current rate.
Services: All tariffs include the usage of heating and electricity. Linen is provided on arrival and includes sheets, duvet cover, pillowcases, bath and hand towels, face cloths, bath mat and tea towels.
Arrival and departure times
- Seven-night stays start on a Friday or Monday from 2.30pm and end on the following Friday or Monday by 10am
- Four-night stays start on a Monday from 2.30pm and end on the following Friday by 10am
- Three-night stays start on a Friday from 2.30pm and end on the following Monday by 10am
Keys: Your keys will be available to collect from the Visitor Centre between the hours of 2.30pm and 4pm on the day of your arrival. Please contact us if you are likely to arrive later than this time as special arrangements will need to be made. On departure, keys can be left in the box provided in the lobby of Magnolia/Camellia flats and in the white box to the right of Azalea’s front door on the outside.
Cancellation
By the Visitor: Any cancellation of the booking by the visitor must be in writing from the person who signed the booking form. Cancellation will apply from the date of receipt of this letter and will incur the following cancellation charges: More than six weeks before the commencement date – forfeit of booking deposit.
- 41–28 days before commencement – forfeit 75% of cost
- 27–0 days before commencement – forfeit 100% of cost
We strongly advise that our guests take-out third-party insurance to recover monies lost due to cancellation.
By the RHS: The RHS reserves the right to cancel the booking at any time before the balance of the cost has been paid (six weeks before the commencement of the holiday). The RHS also reserves the right to cancel the booking after this time in extreme circumstances. In the event of cancellation under this paragraph, the RHS shall be under no liability to the persons affected, save only to refund all monies paid by or in respect of such persons.
Important notes
Access to garden: The garden is accessible from half an hour before sunrise until half an hour after sunset. We reserve the right to limit access to parts of the garden on occasion for reasons of health and safety or maintenance.
Work in the garden: Please note that RHS Rosemoor is a working garden and from time to time essential maintenance will be taking place. Every effort will be made to ensure works do not disturb our guests.
Parking: A parking area is available for use by the guests at Rosemoor House. We politely request that you do not park in any other areas as this may cause an obstruction to staff or the emergency services.
WIFI
- The Wi-Fi service is provided ‘as-is’ with no warranty, no service levels, and no technical support
- This Wi-Fi service is a shared service, the end user is responsible for the security of their device
- All internet traffic is monitored and will be disclosed to public bodies, including the Police, upon request
- Logs will be kept for a minimum of one year and contain data including IP address, MAC address, date, time and other details such as name and username that may identify a person
- The service shall not be used for offensive or illegal material
- The service is provided for apartment guests and is not to be used by RHS staff or volunteers
Food in the garden: Please do not use barbecues in the garden at RHS Rosemoor.
Visitor obligations: The Visitor undertakes to keep the premises and all the furniture, fixtures, fittings and effects in the same condition as at the commencement period (reasonable wear and tear excepted) and may be asked to pay to the RHS the value of any part of the premises, furniture, fixtures, fittings and effects so destroyed or damaged as to be incapable of being restored to its previous condition. Any damages, electrical and other failures should be reported as soon as possible to the Visitor Centre. Visitors are asked not to attempt any repairs themselves. The Visitor is asked to leave the property in a clean and tidy state on departure.
Right of entry: The RHS reserve the right to enter the House at any reasonable time with due cause.
Driving in the garden: Rosemoor House has a separate entry and exit, which involves driving through a part of the garden. Please be aware of the public especially children on the pathway. You are not permitted to drive in any other parts of the garden.
Comments and complaints: Every care is taken to ensure that our apartments are of the highest standard. Should you find that there is a problem, or cause for complaint, please let us know immediately. Every effort will then be made to assist you.
We reserve the right to revise these terms and conditions.
